Here are the answers to most of the questions that people ask about
our service. If you have a question that is not covered by this page
please let us know and we will provide you with a personalised answer.
What is your
spam or bulk e-mail policy?
Pinet's has strict policies that prohibit all bulk e-mail/usenet
posting and unsolicited advertising email. Any client found to be engaged
in this activity will have their site removed from this network. PLEASE!
Don't waste your money on bulk e-mail scams, save your site and your
money. Don't Send Spam! There are no refunds for clients deliberately
misusing our services.
Pinet charges clients a surcharge who use more than 2GB of transfer
a month (on that particular month). You will never be forced to pay
extra hidden charges however. This is charged at a rate of N3,500 per GB
sold in 1 GB blocks.
Pinet charges clients a once-off N3,500 fee to setup subdomains. They
must point to a directory on the clients site. A subdomain is for example
Pinet gives you access to a web-based control panel with which you
setup your mail accounts, autoresponders, email forwarding etc. You
may setup as many accounts as you need.
Pinet also gives you access to a web-based email system, where you can
check email and send email. Be aware however we do not support giving
away free email from your website. This would put huge loads on our
email servers. If you need this kind of service, kindly contact us for
detail on how this can be done.
or domain pointers
Pinet charges clients a once-off N3,500 fee to setup a second domain
that points to the exact same site as the first. If they want a separate
site for the domain they must sign up for a second account. You will
always be given the same representative for your second, third, fourth
and so on, sites.
Pinet currently does not give discounts on multiple sites as they
already offer one of the best value, if not the best value hosting package
available. If you are a design house or something similar and have a
number of sites to host for your clients, we recommend that you charge
them to manage their domains, therefore they needn't know that we exist,
or the prices we charge.
Do you allow
Yes, Pinet keeps every possible service open to it's clients. We
believe that you need the flexibility and freedom to create. Far be
it from us to stand in your way. To use SSI your page must have the
Do you support
Yes our NT/Win2000 hosting plans fully support Active Server Pages,
and ODBC database connections for Access, DBase and Foxpro databases.
Do you support
Yes our NT/Win2000 hosting plans support Java Server Pages, once you
have an account login to the control panel and click on 'Setup JSP Support',
this will configure your domain for use with JSP pages.
Do you support
Yes our NT/Win2000 and our UNIX hosting plans support PHP. PHP4 is installed
on all servers.
What if I
go over my disk space?
Pinet will bill you for the extra disk space at the end of the month.
We do give 10mb grace (e.g. if you use 10mb over your allowed space
you will not be charged).
domain names ?
Yes, you can host any domain name that you would like with Pinet.
How long does
it take to setup my new account?
Orders received will be setup within 24 hours.
How long does
it take to get a domain working?
On average a new domain should be working in about than 24hours, a domain
that is moving to Pinet takes about 72 hours on average. In any
case if your domain is not working 72 hours after you have requested
your domain to be transferred from your domain registrar, you should contact your
Pinet representative for an
do you use?
The hardware specifications change depending on the load and number
of sites on a particular server. Our latest Win2000 machine is a SCSI
Raid machine, 2GB RAM, Dual 1GB PIII's.
do you have?
Pinet utilizes connections to multiple backbones to ensure that
data reaches the end-user in the fastest, most efficient manner possible.
We house our servers in major data centres in San Antonio Texas, Boulder
Colorado and New Baltimore MI.
The data centres
run the Border Gate Protocol (BGP4) for best case routing. The entirely
switched, Cisco powered network employs Cisco 12000 GSR and 7500 class
routers running HSRP (N+1 hot failover) to ensure that data can be routed
even in the event of a router failover. The BGP4 protocol is a standard
that allows for the evaluation of each packet of information sent out
from the Network. Each packet of information is evaluated and sent over
the fastest route possible. Because of our redundant network architecture,
packets may be sent via alternative routes even if they are being delivered
to the same end user. This also allows for packets to be redirected
via another route if network congestion on the public internet becomes
Our providers are
paid to make sure that packets of information are delivered to the end
user's eyeballs. This offers significant advantages over simply peering
with the major backbones. Peering agreements rarely include Service
Level Agreements (SLAs) so no one is accountable for lost packets at
congested exchange points. Because there are actually SLAs with all
our providers, we are able to guarantee that all packets will leave
our network at full speed.
The Network currently
operates at less than 50% capacity during peak hours. This allows for
us to accomodate even the largest spikes in traffic that are often associated
with the most popular websites. We are always adding network connectivity
and new routes in an effort to make sure content is delivered to you
users as efficiently as possible. A low bandwidth utilization also allows
for the highest amount of uptime. We have multiple DC3-OC12 connections
Can I host
an adult site?
Pinet as a public Internet provider does not censor legal web content
in any way. However we do charge sites that transfer more than 2GB per
month and adult sites quite often fall into this category..